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Frequently Asked Questions

1. HOW DO I BOOK A TRIP?

Bookings can be done over the phone 1-855-557-4600 or by completing our online booking form (button to right). Ocean House is now accepting bookings for trips starting May 2018. Haida House is accepting bookings for 2017 and future trips. Both lodges are operational late May to early September.

2. What should I pack?

We suggest, a fleecy vest or coat, t-shirts, long sleeved shirts, a small rainproof day pack for camera and change of clothes, a light rain jacket, and light hiking-style footwear, a personal refillable water bottle (if staying at the Haida House at Tllaal), sunglasses, gloves, toque and sunscreen and personal toiletry items. Dress is casual at the lodge and off-site functions.

Some artisans do not accept cards and there are few bank machines on Haida Gwaii, so it is recommended to have some cash on hand for small gifts or gratuities when required.

Some guests bring additional camera memory chips to back up their photos (our internet can be sluggish for downloads). Don’t forget your camera, laptop or tablet adapters and charging cables as there are no retailers on Haida Gwaii to purchase such items.

Consider bringing all medications or dietary aids with you. Haida Gwaii does not have any big box stores or large pharmacies.

If staying at the Ocean House, please pack lightly; baggage is restricted to a maximum combined weight of 25lbs.

3. What if I need to book a connecting flight before or after my stay at the Ocean House?

If you are arranging a flight connection, be sure to book your flight at least 3 hours after your scheduled arrival time.We are not responsible for extra expenses incurred due to weather delays or missed connecting flights.

4. What if I need to stay overnight In Vancouver?

Need to stay overnight in Vancouver? Ask us about our Special Guest Rate program with the River Rock Hotel near YVR, where you will find easy airport connections by Skytrain or shuttle. Most local hotels provide shuttle service to both airports. Shuttle service between terminals is sporadic, but taxis are readily available.

5. Do your packages accommodate single travelers?

Posted rates are based on double occupancy and some upgrades are only available when booked in groups of 4 guests or more. On occasion we do accommodate single bookings, please contact us to inquire about pricing and availability.

6. What can I buy at the gift shop?

The Haida House gift shop features giftware, jewelry, local Haida art and Haida House souvenir apparel. In addition to this, the Ocean House also retails toiletries in case you've forgotten anything.

7. What should I leave for gratuities?

Gratuities are not expected but gratefully accepted. All-inclusive package guests customarily prefer to leave lump sum gratuities upon departure instead of tipping daily at meals and guiding services.

8. What are your booking terms and what is your cancellation policy?

We have outlined our Terms and Conditions, including our cancellation policy, for your review. Read Our Terms and Conditions

9. Do you allow pets?

As much as we love animals, we are unable to accommodate pets of any kind in our lodge due to the layout of the public areas, allergy issues with other guests and the amount of deer roaming freely on our property. Thank you for your kind understanding.

10. Are there cabins or camping available at the Haida House at Tllaal?

There is no camping on the property and no cabins.The 10-room lodge is the only venue onsite for accommodations and meals.

11. Are the lodges and experiences child-friendly?

Please note the Ocean House is a floating lodge which may not be conducive to young, unsupervised children. To fully appreciate the nature of our cultural and marine excursions, we recommend an age limit of 9 years or older.

11. When is check-in and check-out?

At the Haida House at Tllaal check-in is 3pm and check-out is 11am unless otherwise arranged. If you are staying at the Ocean House, please refer to your supplied flight itinerary.

12. Are the lodges accessible by car?

The Haida House at Tllaal is accessible by car and offers complimentary guest parking. All-inclusive packages include pickup at the Skidegate ferry landing and both airports. There is no public transportation available.

The Ocean House is fly-in access only (included in package). Guests depart from Vancouver, BC and arrive in Sandspit by a chartered aircraft. Transfer to Stads K'uns GawGa (Peel Inlet) is by helicopter.

13. Can we book a portion of our stay at the Ocean House and the other at the Haida House at Tllaal?

The 7-night Ocean House combination package offers 3 nights at the Ocean House and 4 nights at the Haida House at Tllaal.

See our 7-Night Packages

14. Are the package activities suitable for people with physical disabilities?

All marine excursions require the ability to climb in and out of a vessel (cruiser or zodiac) on to the shore, as many ancient villages are only accessible by ‘beaching’ the vessel (no dock). The paths at the village sites are generally rugged and cannot accommodate wheeled walkers adequately. We recommend walking sticks or canes for those with concerns about balance on uneven ground. We can experience rapid weather changes when on the open sea (wind) and the Zodiac excursions can be problematic for people with back, hip or heart ailments.

14. Can I drive to Haida Gwaii’s ancient village sites?

All ancient village sites are accessible only by air or water and these excursions must be booked well in advance if self-guided.

15. Can I take photos of the poles and artwork?

Please ask your cultural interpreter about taking photos of poles or private homes. The Museum does not permit any photography in certain areas. If wishing to capture the image of a Haida (any age) or a Haida artist working on his or her art, please ask for permission. Most will give consent, especially if asked unless there is a copyright issue to respect. If posting photos publicly or reproducing for blogs, it is requested that, out of respect, you do not digitally alter the colours of old poles.

16. Is it okay to bargain for commissionable artwork?

Prices can be discussed but please avoid uncomfortable ‘bartering’. Haida art is a time-honoured tradition and valued at various artistic levels.

17. Is there any local terminology that I should know?

Haida means People. Gwaii means Islands. Therefore Haida Gwaii means Islands of the People. Gwaii Haanas means Islands of Beauty. The Haida are a Nation onto themselves. Their language is called Haida but there are 3 dialects (with some similarities but many differences as well). The dialects are Skidegate Haida, Masset Haida and Hydaburg Alaska Haida.

During your visit to Haida Gwaii, you are bound to hear HAAW’A often (also spelled HOWA, HAA’WA). This means thank you. To respond, you can say Laa’gan or Ang’ga, meaning good or yes (an affirmation of your gratitude).

18. What is the weather like on Haida Gwaii?

We have a saying on the Islands: “Don’t like the weather? Wait 15 minutes!” We recommend dressing in layers to adjust to all the weather patterns we encounter (light to heavy rainfall, sun, fog, wind) which can change from one end of the Island to the other. Days and nights are generally mild to warm from May to September.

Ocean House weather: https://www.tide-forecast.com/locations/Hunger-Har... Haida House weather: https://www.tide-forecast.com/locations/Queen-Char...

19. Where can I get more information on Haida Gwaii?

Read our Books and Guides Blog Post

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